Returns & Exchanges
At Venroy, we want you to be completely satisfied with your purchase. If your items are not quite right, we offer returns or exchanges on full-priced items within 21 days of delivery, provided they are in original condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all garment tags remain attached and the clothing is unworn and unwashed.
Ship Your Package
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal location or courier collection point.
Receive Refund or Exchange
Once our team receives and inspects your return, we will process your refund to the original payment method or dispatch your new exchange items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing